Refund policy
NettyPro Return and Refund Policy
At NettyPro, we want you to be completely satisfied with your purchase. If you are not happy with your product, we are here to help.
1. Returns
The most important is the item comes with 3 years limited warranty from the date of purchase, and we only provide one time warranty for each order, so you can contact us if the product is torn, not waterproof and other conditions that affect the protection function. We offer different warranties depending on the time of use and breakage.
• Non-returnable Items: Certain items cannot be returned, such as customized or personalized covers unless they arrive damaged or defective.
• Return Process: To initiate a return, please contact our customer service team at support@netty-pro.com We will provide you with instructions on how to send your item back to us.
2. Refunds
• Inspection: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (if applicable).
3. Exchanges
• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@netty-pro.com with details of the issue.
• Exchange Process: For exchanges, the new item will be shipped to you once the original item is returned and inspected.
4. Late or Missing Refunds
• Check Your Account: If you haven’t received a refund yet, first check your bank account again.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
• Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at support@netty-pro.com.
We at NettyPro are committed to providing you with high-quality covers and excellent customer service. If you have any questions about our return and refund policy, please do not hesitate to reach out to us.