Shipping policy
NettyPro Shipping Policy
At NettyPro, we strive to deliver your products promptly and efficiently. Our products are shipped directly from Amazon FBA (Fulfillment by Amazon) warehouses to ensure reliable and fast shipping.
1. Shipping Destinations
• Domestic Shipping: We ship within US to all regions, including rural and remote areas.
• International Shipping: We currently offer international shipping to select countries. Please check our website for the list of countries we ship to or contact us if you have any questions regarding international shipping.
2. Shipping Costs
• Standard Shipping: We offer free standard shipping on all orders over [$20]. For orders below this amount, a flat shipping rate of [$6.98] will apply.
• Expedited Shipping: Expedited shipping options are available at an additional cost, calculated during checkout based on your location and the size of your order.
• International Shipping Costs: Shipping costs for international orders will be calculated at checkout based on your location and the size of your order.
3. Order Processing
• Processing Time: Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with your tracking number.
• Order Changes: If you need to make changes to your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes or cancel the order.
4. Shipping Times
• Standard Shipping: Standard shipping typically takes 2-7 business days for domestic orders.
• International Shipping Times: International shipping times vary by destination and can take 7-21 business days, depending on customs and local delivery services.
5. Tracking Your Order
• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the Amazon FBA tracking system.
6. Shipping Delays
• Unexpected Delays: While we strive to deliver your order within the estimated time frame, there may be delays due to factors outside our control, such as customs processing for international orders, weather conditions, or carrier issues.
• Lost or Delayed Shipments: If your order is delayed or lost in transit, please contact us at [your email/contact info], and we will work with Amazon FBA to resolve the issue as quickly as possible.
7. Damaged or Missing Items
• Damaged Items: If your item arrives damaged, please contact us immediately with photos of the damage and your order details. We will arrange for a replacement or refund.
• Missing Items: If any items are missing from your order, please contact us within 7 days of receiving your package so we can resolve the issue.
We at NettyPro are committed to providing a smooth and hassle-free shipping experience. If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to us at support@netty-pro.com